Privacy Policy

1. Introduction

Introduction

Welcome to Virtuwise Edu (“we,” “us,” “our”), accessible at https://virtuwise-edu.com (the “Site”). We are committed to protecting the privacy of our users (“user,” “you,” “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our services (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using our Site and Services, you signify your understanding of and agreement to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the Site or use our Services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data: Personally identifiable information, such as your name, email address, phone number, postal address, username, password, demographic information (like age or gender), educational background, course interests, and other information you voluntarily give us when you register for an account, enroll in a course, participate in interactive features (like forums or messaging), contact us, or respond to surveys.   

Usage Data: Information automatically collected when you access the Site, such as your IP address, browser type, operating system, access times, device information, pages viewed directly before and after accessing the Site, your activity on the Site (like course progress, quiz scores, interactions).
Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange services from the Site. [Note: Specify if you use a third-party payment processor. If so, state that you do not store the full card details, but the processor does, and link to their privacy policy.]
Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. See Section 5 below for more details.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

Create and manage your account.   

Provide, administer, and facilitate our educational courses and services.
Process payments and fulfill orders.
Track your progress and performance in courses.
Personalize your user experience.
Communicate with you about your account, courses, updates, and promotional offers (you can opt-out of promotional emails).
Respond to your inquiries and provide customer support.
Monitor and analyze usage and trends to improve the Site and Services.
Maintain the security and integrity of our Site and Services.
Comply with legal obligations and enforce our terms and policies.
[Add any other specific uses relevant to Virtuwise Edu]

4. How We Share Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.   

Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, learning management system (LMS) providers, and marketing assistance. These providers will only have access to the information necessary to perform their functions and are obligated to protect your information.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent: We may disclose your personal information for any other purpose with your consent.
Aggregated or Anonymized Data: We may share aggregated or anonymized information, which cannot reasonably be used to identify you, for various purposes including analytics or research.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

What are Cookies? Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and your experience, see which areas and features of our Site are popular, and count visits.   

How We Use Them: We use cookies for functionality (e.g., remembering your login), preferences (e.g., language), security, analytics (e.g., understanding user behavior), and potentially advertising.
Your Choices: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site. For more information about managing cookies, check your browser or device’s settings.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period, except when this data is used to strengthen security or improve functionality, or we are legally obligated to retain it for longer periods.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws (such as GDPR or CCPA). These may include the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request erasure of your personal information.
Object to processing of your personal information.
Request restriction of processing your personal information.   

Request data portability.
Withdraw consent (where processing is based on consent).

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before responding to your request.

9. Children’s Privacy

[Option 1: If the site is NOT intended for children under 13 (or 16 in the EU/EEA, or other relevant age):]
Our Site and Services are not intended for children under the age of [Specify age, e.g., 13 or 16], and we do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the relevant age without verification of parental consent, we will take steps to remove that information from our servers. If you believe we might have any information from or about a child under the specified age, please contact us.

[Option 2: If the site MAY be used by children under 13 (or relevant age) – REQUIRES STRICT COMPLIANCE (e.g., COPPA in the US):]
We are committed to complying with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws regarding children’s privacy. We may collect limited personal information from children under [Specify age, e.g., 13] only with verifiable parental consent or as otherwise permitted by law. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us. We will provide parents with access to their child’s information, the ability to request deletion, and the option to prevent further collection or use of the child’s information. [Note: Implementing COPPA compliance is complex and requires specific mechanisms for consent, data handling, and parental rights. This section MUST be carefully reviewed and implemented with legal counsel if children are part of your target audience.]

10. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside [Your Country/Region, e.g., Sri Lanka] and choose to provide information to us, please note that we transfer the data, including Personal Data, to [Location of Servers, e.g., Sri Lanka, United States] and process it there. We will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. We may also notify you through email or a prominent notice on our Site prior to the change becoming effective.

13. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Virtuwise Edu
Email: [Your Contact Email Address]
[Optional: Add Postal Address or Contact Form Link]